Qualified IT support with a professional infrastructure

The ifa team supports more than 17,000 users worldwide every day. The 24/7 support offers:

  • Hotline sevice over the phone
  • Helpdesk with e-mail communication
  • Transparent ticket system (ZenDesk)
  • Online knowledge base


The runtime licenses also cover additional services:

  • Webinars
  • Comprehensive user documentation
  • Update service (minimum twice a year)
  • Training and work sessions (TWS) for users